A hassle-free return of your product

the BOS is proud of the superior standard of the items, we provide to our customers. And want you to love every inch of your fabulous new item. We aim for you to be 100% satisfied with your purchase so if this is not the case you can arrange a hassle-free return of your product for a refund or an exchange.

Whether the item does not meet requirements, is not what you are expecting, or you have simply changed your mind, you can return your item in the original packaging with your receipt within 28 days.

Let us know you intend to return an item and we will make a note of the expected return. Once we have received your item and verified all is in order, we will issue your refund to your original payment method or send out the replacement product to your address.

Contact us to arrange a hassle-free return

Please send us email at payments@britishonlinestore.co.uk or contact us through our online contact us form. We will try our best to arrange a hassle-free return for you.

Government Rules for Online, Mail and Phone Orders’ Sale

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sales of this kind are known as ‘distance selling’.

We must offer a refund to customers if they’ve told us within 14 days of receiving their goods. They have another 14 days to return the goods once they’ve told us.